Privacy Policy

Last updated: November 14, 2025

1. Who we are

This Privacy Policy explains how EnGarde Web (“we”, “us”, “our”) collects, uses, and protects personal information in the course of our activities as a freelance web design and SEO service provider based in Québec.

This policy applies when you visit https://engardeweb.ca, contact us, or work with us as a client.

2. Personal information we collect

We may collect the following types of personal information:

• Contact details – your name, email address, phone number, business name, and any information you choose to share in a contact form or email.
• Project information – details about your business, website, services, and goals that you share so we can prepare a quote or deliver a project.
• Billing information – if applicable, limited payment or invoicing details (for example, billing name, address, and tax information). We do not store your full credit card number if payments are processed through a third-party provider.
• Technical data – your IP address, browser type, device type, pages visited, and similar information, collected through server logs and analytics tools like Google Analytics.
• Communication history – copies of emails or messages exchanged with you for support, questions, or project work.

3. How we use your information

We use personal information for the following purposes:

• To respond to your messages, questions, or quote requests.
• To plan, deliver, and manage web design, development, SEO, or related services.
• To send you important updates related to your project, hosting, or ongoing services.
• To maintain our business records, including invoices and contracts.
• To operate, maintain, and improve our website and services.
• To analyze website traffic and understand how visitors use our site.
• To comply with legal, tax, and regulatory obligations.

4. Legal basis and consent

Under Québec privacy law and other applicable laws, we only collect personal information when we have a valid reason to do so and your consent when required.

Typically, we rely on:

• Your consent – for example, when you submit a form, sign up to receive communications, or agree to work with us.
• Contractual necessity – to prepare and perform a quote, proposal, or service agreement you request.
• Legal obligations – to keep records for tax, accounting, or regulatory purposes.
• Legitimate business interests – to secure our systems, prevent abuse, and improve our services, in a way that respects your rights.

You can withdraw your consent to optional uses (for example, certain marketing communications) at any time by contacting us at jellojoe2004@gmail.com. Some uses required to provide services or comply with the law cannot always be fully withdrawn.

5. Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. Analytics tools such as Google Analytics can collect anonymized or pseudonymized information about pages visited, session duration, and general device information.

You can usually control cookies at the browser level by changing your settings to refuse or delete cookies. Note that disabling certain cookies may affect how the site works.

6. When we share personal information

We do not sell your personal information.

We may share personal information with:

• Service providers – such as our hosting provider Netlify, email providers, backup tools, analytics services like Google Analytics, or payment processors that help us operate our business. These providers only receive the information needed to perform their services and must protect it appropriately.
• Professional advisors – such as accountants or lawyers, when necessary for legal, tax, or compliance reasons.
• Authorities – if required by law, court order, or to protect our rights or the rights and safety of others.

7. Transfers outside Québec

Some of our service providers may store or process personal information outside Québec (for example, in other provinces or countries). In such cases, we take steps to ensure that your information receives a level of protection consistent with applicable laws, including Québec’s private sector privacy law.

By using our website or working with us, you understand that your personal information may be transferred outside Québec in this way.

8. How long we keep your information

We keep personal information only for as long as needed to meet the purposes described in this policy, unless a longer retention period is required or allowed by law (for example, for tax or accounting rules).

• Contact and project information – generally kept for the duration of our work together and for a reasonable period afterwards for records and support.
• Billing and accounting records – kept for the period required by tax and business laws.
• Website analytics data – kept according to the retention settings of Google Analytics.

When personal information is no longer needed, we will destroy it or anonymize it in a secure way.

9. Your rights

Under Québec privacy law and, where applicable, Canadian federal law, you have several rights regarding your personal information, including:

• Right of access – to know whether we hold personal information about you and to obtain a copy.
• Right to rectification – to ask us to correct any inaccurate or incomplete information.
• Right to withdraw consent – to withdraw your consent to certain uses or communications, where consent is the legal basis.
• Right to portability (when applicable) – in some cases, to receive your personal information in a structured, commonly used format.
• Right to request cessation of dissemination or de-indexation – in certain situations, to ask us to stop making certain information about you public or to remove links where the law allows it.

To exercise any of these rights, contact us using the details in the “Contact us and person responsible for personal information” section below. We may need to verify your identity before responding. We will respond within the timeframe required by law wherever possible.

10. Minors under 14

Our services and website are intended for business owners and professionals. We do not knowingly collect personal information directly from minors under 14 years old.

If you are a parent or guardian and believe that a minor under 14 has provided us with personal information without your consent, please contact us and we will take appropriate steps to delete or secure that information, as required by law.

11. How we protect your information

We take reasonable technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. These may include secure hosting, access controls, encryption in transit, and regular updates to our systems.

However, no system or transmission over the internet is completely secure. We cannot guarantee absolute security, but we work to reduce risks as much as reasonably possible.

12. Privacy incidents and breaches

If we become aware of a confidentiality incident involving your personal information that presents a risk of serious harm, we will take reasonable steps to reduce the risk, notify affected individuals when required, and, where applicable, report the incident to the Commission d’accès à l’information du Québec or other competent authorities.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date at the top will show when it was last revised. Significant changes may be highlighted on our website.

14. Contact us and person responsible for personal information

The person responsible for the protection of personal information (privacy officer) at EnGarde Web is:

Name: Jonathan Roy
Location: Sherbrooke, Québec, Canada
Email: jellojoe2004@gmail.com

If you have any questions, concerns, or requests about this Privacy Policy or how we handle personal information, please contact us using the details above.

You also have the right to file a complaint with the Commission d’accès à l’information du Québec or, where applicable, with the Office of the Privacy Commissioner of Canada.